Live Well Events FAQs and T&Cs

Email: the event organiser, or env.educators@willoughby.nsw.gov.au (for sustainability-related events).

Phone: 9777 1000

Register for the event via Willoughby City Council’s Events webpage. Bookings are essential so that we can send you the access link. Once you have registered, you will receive an automatic confirmation email from Eventbrite with further information.

We use Zoom for most of our online events. We will send you a Zoom link via Eventbrite approximately a week before the event and again as a reminder a day before or on the day of the event.

We recommend that you use a computer or tablet to view the workshop on a larger screen, but you can also use a mobile phone.

If using a phone or tablet, you will need to download the Zoom application before the workshop. Please do this ahead of time to make sure it is working. Otherwise, you will be prompted to download and install Zoom when you click the join link.

If you are using a computer, you don’t need to download the application.

You do not need to register an account on Zoom to attend our events.

You can join a meeting by clicking the meeting link or going to https://zoom.us/join and entering in the meeting ID and password (if supplied) given in the reminder email.

Please log into the meeting a couple of minutes early to make sure that your internet connection and your sound are working. On most devices, you can join computer/device audio by clicking Join Audio, Join with Computer Audio, or Audio to access the audio settings.

To ensure a good sound quality for all participants, for most events, everyone's microphones will be muted. If you have any questions during the workshop, please type them in the chat box at the bottom of the Zoom screen.

Most of our webinars are recorded which means the audio and video will be recorded and may be distributed by Willoughby City Council on our website and social media channels. If you do not wish to appear in the recording, keep your webcam off and remain on mute.

If the event is recorded, a link to the recording is emailed to anyone that booked for the event, available to watch online for a limited time.

If you are experiencing any connection issues:

• check your network settings to ensure you are connected to the internet
• try exiting and re-entering the session
• try joining the event using a different internet browser or a different device

For assistance in setting up Zoom on your device, please contact the event organiser prior to the event (email address found in reminder email or on Event page).

New events are published in the Live Well in Willoughby booklet available in our libraries, community centres and at Customer Service (booklets are published every six months), on our website under events, in the Live Well e-newsletter, and sometimes on our Facebook page.

You must book to attend an event via our website (which links to Eventbrite) or, if you are unable to do this, by calling 9777 1000 during office hours. Bookings are essential.

The majority of our events do not have a fee but occasionally, when there are material costs and expenses, a fee may apply. Any fee will be listed on the event booking page. Payment must be made online at the time of booking.

Our events are either free, or heavily subsidised, with the costs covered by our ratepayers. Some events with limited places are offered exclusively to residents. For all other booked events where places are limited, Willoughby City Council residents get priority over non-residents: If you are not a resident, please book in for an event indicating your suburb and we will notify you before the event if, due to limited availability and high demand, you have to forgo your booking to allow a resident to attend.

We may postpone or cancel events due to low numbers or due to circumstances outside of our control such as poor weather or Covid19. If this happens, an email notification is sent to anyone who has booked. We may also mark the event as postponed or cancelled on our website. In most circumstances, we will send a reminder email to anyone who has booked for an event ahead of time to confirm the event is going ahead.

Please cancel your booking online through Eventbrite (via the link in your booking confirmation email) or email the listed event organiser to let us know as soon as possible, so we can offer the place to someone else. Many of our events are fully booked with a waiting list and frequent non-attendance at events may result in your individual bookings being refused in the future.

Some events are designed specifically for children while others are for adults. For events with children, often the event organiser will specify the age (i.e. 5 years and up). It is essential to adhere to this age requirement for safety and practical reasons. When it is not specified in the event information whether children are allowed to attend, please email the listed event organiser to confirm. 

Most bushwalking events require an average level of fitness and good stability. Participants need to be able to walk on uneven, sometimes slippery surfaces and manage steep steps comfortably. Please contact the event organiser prior to the event to discuss the walks difficultly and length or communicate any health or ability concerns you may have.

Please do not bring dogs or other pets on bushwalks or to outdoor events, unless pets are specifically requested by the event organiser.

Attendees at events are expected to be respectful, ask constructive questions, and be engaged. Any disruptive behaviour may result in the person responsible being asked to leave at a face-to-face event or removed from a session online. You must comply at all times with the health and safety policy of the venue.

If you are late to an event or prevented from attending due to travel delays or any other circumstances, we shall not be obliged to provide you with a refund (if applicable for that event) or to wait to start the event until you arrive. 

If you have any disability, medical condition, or accessibility need that requires us to make arrangements for you, or you have any special dietary requirements that are relevant for a catered event, please email the listed event organiser as soon as possible, and at least one week prior to the date of the event, to see if we can accommodate you. 

We try to choose presenters who are reputable and provide evidenced based information. However, the information provided is for general educational purposes only and we do not guarantee its accuracy. It is left to the discretion and judgment of you, the attendee, to determine whether the information meets your needs. Unless specified, Council does not endorse or recommend any companies, organisations, products or services mentioned in events.

After most booked events, anyone who booked online is sent a link to a 3-minute online survey to complete about their experience. All entries are eligible for the monthly prize draw to win an eco gift-pack worth over $50 (conditions apply).

Council will not use photos, video footage or quotes taken of / from you in promotional material without your permission as specified in the Privacy and Personal Information Protection Act 1998 – Section 10. If photos, video footage, or quotes are collected from a person under or the age of 18, permission from a parent or guardian needs to be obtained.

Bookings are made through Eventbrite, which is an external website. Please read their privacy policy and other disclaimers for how they store and use your information.

Any information (including personal information) that Council collects from bookings will only be used for the purposes of holding the event and this information will not be used for future promotional and marketing purposes unless you grant permission. Any personal information we collect from you will be handled in accordance with Council’s Privacy Statement and the Privacy & Personal Information Protection Act 1998.