Apply for a pensioner rebate

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When would you need this?

The pensioner rebate provides eligible pensioners with the statutory pensioner concession relating to rates and charges under the provisions of section 575 of the Local Government Act 1993.

What you need to know:

Step 1.Eligibility

The name of the applicant on the pension card is to be the same as the ownership record of the property (as per the Land Titles Office) to be eligible for the rebate.

If you become an eligible pensioner during the year, your rebate will commence from the next quarterly billing period. Or if you are no longer eligible, your rebate will stop at the end of the current quarterly billing period.

Step 2.What you will need to provide 

Make sure you: 

  • have your rates assessment number and pension concession card number and date of grant handy
  • know when you moved into your property 
  • know if you have claimed a pension discount on another property in the last year 
  • know what your share of the property you own is.

Prepare the following documents:

  • evidence of joint ownership  (if applicable)
  • copy of your pension concession card front and back as separate documents.

Step 3.Register or login to submit application

Not registered? You will require a MyWilloughby account to submit an application.

Register your MyWilloughby account

Already registered?

Apply now

Step 4.What happens next

You will receive an application reference number which you can use to track your application. 

You will also be notified once your application has been processed.

Not registered?

Register your MyWilloughby account

Why register?

  • to create and track requests
  • submit and view applications
  • make a payment.

Need further assistance?

Call our Customer Service Centre on:

02 9777 1000

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