Report an issue or request a service

Building and property maintenance

• Council buildings
• The Concourse
• Public amenities and toilets

Building sites

• Damage to trees
• Noisy works
• Not building to approval
• Sediment control
• Work out of hours
• Other

Bushland

• Feral animals
• Maintenance issue

Community

• Art Space enquiry
• Dougherty Centre services enquiry
• Library services enquiry
• Sporting fields enquiry
• Community facility and venue enquiry
• Events enquiry
• Filming enquiry
• Community grants and programs enquiry

Drains and stormwater

• Drain damage
• Drain pit lids and grate maintenance issue
• Flooding or blocked drains

General

• General enquiry
• Change of customer details
• Compensation enquiry
• Provide feedback or a compliment
• Provide a complaint
• Attend or address a Council meeting

Graffiti and vandalism

• Graffiti
• Vandalism
• Graffiti and vandalism on traffic or street sign

Health and community safety

• Animal noise or barking dog
• Dog attack
• Lost, found or roaming animal
• Animal issue - other
• Food poisoning
• Unhealthy food business
• Health and community safety issue

Inspections

• Building or swimming pool inspection
• Food premises or personal appearance fit-out inspection
• Site inspection

Parking

• My parking permit eligibility enquiry
• Replacement parking permit
• Update parking permit details
• Parking meter issue
• Illegal parking

Parks and sporting fields

• Lighting issue
• Mowing, fields and gardens issue
• Structure and amenities issue

Planning and development

• Duty planner enquiry
• Damage deposit refund
• Pay quoted application fees
• Flood model
• Surrender a development consent
• Withdraw a development application
• Speak at or attend a WLPP meeting

Public cleaning

• Dead animal for removal
• Public bin issue
• Street or public space cleanliness issue
• Street sweeping service

Rates

• Rates payment arrangement
• Set-up a rates direct debit - temporarily unavailable
• Copy of a current financial years notice

Roads, streets and footpaths

• Footpath maintenance issue
• Kerb and gutter maintenance issue
• Nature strip or laneway hard surface issue
• Pothole or road pavement issue
• Road sign maintenance issue
• Street furniture maintenance issue
• Street light issue
• Traffic control device maintenance issue
• Road obstruction or spills
• New footpath
• Footpath replacement
• New road signage

Trees and vegetation

• Tree or vegetation issue
• New street tree

Unattended vehicles and items

• Motor vehicles, trailers and caravans
• Shopping trolleys, bikes and personal items

Unauthorised activities

• Illegal tree removal or pruning
• Pollution - water, air or noise
• Unauthorised advertising sign on public land
• Unauthorised building works
• Unauthorised business activities

Unhealthy and unsafe property

• Fire safety issue
• Overgrown property
• Overhanging trees from private property
• Asbestos
• Unsafe and dilapidated building or structure
• Damaging surface water from a private property
• Sewage leaks and overflow
• Hoarding and accumulated materials
• Unhealthy or unsafe property - other

Waste

• Broken or stolen bin
• Missed bin service
• New, additional or cancel a waste service
• Cancel my booked bulky waste clean-up
• Report a missed bulky waste clean-up
• Pay for a bulky waste clean-up
• Dog poo bin issue
• Dumped mattress
• Dumped rubbish
• Waste contractor complaint
• Waste education resources
• Report a waste issue - other